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Table of Contents

• What safety measures are Starbucks Canada taking to resume operations?
• How has the pandemic affected Starbucks Canada's business?
• What steps is Starbucks Canada taking to support local communities during the pandemic?
• How are Starbucks employees being supported during this challenging time?
• What changes can customers expect when visiting Starbucks Canada stores?

What safety measures are Starbucks Canada taking to resume operations?

With the ongoing COVID-19 pandemic, Starbucks Canada is committed to ensuring the safety and well-being of its customers and employees. To resume operations in as many stores as possible, the company has implemented several safety measures:

1. Enhanced Cleaning and Sanitization: Starbucks has increased the frequency of cleaning and sanitizing its stores, paying extra attention to high-touch areas like door handles, handrails, and touchscreens.

2. Social Distancing: The stores have adapted their seating arrangements and implemented floor markers to promote social distancing. Customers are encouraged to maintain a safe distance from others while waiting in line or inside the store.

3. Contactless Payment and Pickup: Starbucks Canada has introduced contactless payment options, including mobile ordering and payment through the Starbucks app. Customers can also choose to pick up their orders at designated pickup zones, minimizing contact with store employees.

4. Face Mask Policy: Customers are required to wear face masks or coverings when visiting Starbucks Canada stores. This policy is in line with the local health guidelines and aims to protect both customers and employees.

5. Employee Training and Health Checks: Starbucks has provided extensive training to its employees on health and safety protocols. Before each shift, employees undergo temperature checks and wellness screenings to ensure they are fit to work.

By implementing these safety measures, Starbucks Canada aims to create a safe and comfortable environment for its customers and employees, allowing them to enjoy their favorite beverages and food items with peace of mind.

How has the pandemic affected Starbucks Canada's business?

The COVID-19 pandemic has had a significant impact on Starbucks Canada's business operations. Like many other businesses in the food and beverage industry, Starbucks faced numerous challenges during this time:

1. Temporary Store Closures: In response to the pandemic, Starbucks Canada had to temporarily close many of its stores to comply with government regulations and prioritize the safety of its customers and employees. This led to a decline in revenue and a disruption in its normal operations.

2. Shift to Takeout and Delivery: As dine-in options became limited, Starbucks Canada quickly adapted its business model to focus on takeout and delivery services. The company ramped up its mobile ordering and payment options, encouraging customers to order ahead and pick up their orders to minimize contact.

3. Reduced Store Hours: To manage staffing and operational costs, Starbucks Canada reduced the operating hours of some of its stores. This allowed the company to allocate resources effectively and maintain a consistent level of service during these challenging times.

4. Decreased Customer Traffic: The pandemic and associated lockdown measures resulted in a decrease in customer traffic for Starbucks Canada. With many people working from home or practicing social distancing, the demand for coffee and other beverages decreased significantly.

5. Emphasis on Drive-Thru and Mobile Orders: To adapt to the changing consumer preferences, Starbucks Canada focused on expanding its drive-thru capabilities and promoting mobile orders. These channels allowed customers to safely and conveniently get their Starbucks fix without entering the stores.

Despite these challenges, Starbucks Canada has demonstrated resilience and adaptability in navigating the pandemic. The company continues to explore innovative solutions and prioritize the safety of its customers and employees while finding ways to serve its loyal customer base.

What steps is Starbucks Canada taking to support local communities during the pandemic?

Starbucks Canada recognizes the importance of supporting local communities during the COVID-19 pandemic. The company has taken several initiatives to provide assistance and contribute to community resilience:

1. Community Grants: Starbucks Canada has introduced the Starbucks Community Grants program, through which it provides financial support to local nonprofit organizations. These grants help organizations address the immediate needs of vulnerable populations, such as food security, healthcare, and mental health support.

2. Food Donations: Starbucks Canada has partnered with local food banks and organizations to donate unsold food items. This initiative aims to reduce food waste while providing nutritious meals to those in need.

3. Emergency Relief Fund: The company has established an Emergency Relief Fund to assist Starbucks partners (employees) facing financial hardships due to the pandemic. The fund provides financial assistance to partners experiencing unexpected challenges, such as medical expenses or loss of income.

4. Supporting Healthcare Workers: Starbucks Canada has shown appreciation for healthcare workers on the frontlines by offering free coffee to all healthcare workers and first responders. This gesture aims to provide a small token of gratitude for their tireless efforts in combating the pandemic.

5. Mental Health Support: Starbucks Canada recognizes the impact of the pandemic on mental health and has partnered with mental health organizations to provide resources and support. The company has also implemented mental health programs for its employees, ensuring they have access to the necessary resources during these challenging times.

By taking these steps, Starbucks Canada demonstrates its commitment to being a responsible corporate citizen and supporting the communities in which it operates. The company aims to make a positive impact and help navigate the challenges brought about by the pandemic.

How are Starbucks employees being supported during this challenging time?

Starbucks Canada places a high priority on the well-being and support of its employees during the challenging times of the COVID-19 pandemic. The company has implemented several measures to provide support and ensure the safety of its partners:

1. Extended Benefits and Employee Assistance: Starbucks Canada has extended its employee benefits, including mental health support programs and access to counseling services. The company understands the potential impact of the pandemic on mental health and provides resources to help employees cope with stress and anxiety.

2. Enhanced Sick Leave Policies: Starbucks Canada has revised its sick leave policies to ensure that employees do not face financial hardships if they need to take time off due to illness or quarantine requirements. This step aims to encourage employees to prioritize their health and well-being.

3. Training and Safety Protocols: Starbucks Canada provides comprehensive training to its employees on health and safety protocols. This includes proper handwashing techniques, cleaning procedures, and the use of personal protective equipment. Regular communication and updates on safety measures are also provided to ensure employees are informed and prepared.

4. Flexible Work Arrangements: In recognition of the challenges faced by employees during the pandemic, Starbucks Canada offers flexible work arrangements where possible. This may include adjusted schedules, remote work options, or alternative roles within the company.

5. Mental Health Support Resources: Starbucks Canada provides access to mental health support resources and tools for its employees. This includes online resources, hotlines, and counseling services. The company aims to create a supportive environment where employees feel comfortable seeking help and support.

By implementing these measures, Starbucks Canada demonstrates its commitment to the well-being and support of its employees. The company recognizes the importance of their contributions and aims to provide them with the necessary resources and assistance during these challenging times.

What changes can customers expect when visiting Starbucks Canada stores?

When visiting Starbucks Canada stores during the COVID-19 pandemic, customers can expect several changes to ensure their safety and well-being:

1. Limited Seating: To promote social distancing, Starbucks Canada has reduced the number of seats available in its stores. Some seating areas may be temporarily closed or rearranged to maintain distance between customers.

2. Contactless Ordering and Payment: Starbucks encourages customers to use contactless ordering and payment options. This includes mobile ordering through the Starbucks app or online ordering for pickup. Cashless payments are preferred to minimize contact.

3. Face Mask Policy: Customers are required to wear face masks or coverings when visiting Starbucks Canada stores, in accordance with local health guidelines. This policy aims to protect both customers and employees by reducing the risk of transmission.

4. Plexiglass Dividers: In areas where customers come into close contact with store employees, such as the checkout counter, Starbucks Canada has installed plexiglass dividers. These dividers provide an additional layer of protection for both customers and employees.

5. Enhanced Cleaning and Sanitization: Starbucks Canada has increased the frequency of cleaning and sanitizing its stores, paying extra attention to high-touch areas. Hand sanitizing stations are also available for customer use.

6. Social Distancing Markers